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Regulations on refund/return of service

17/09/2021 - Thắng Minh - News

1.GoPage shall refund/return of Service in the following cases ("Refund/return cases"): 

1.1. Service provided by GoPage does not meet the standards (including issues: quality, methods and time of delivery) as committed in the policies and regulations stated on Website GoPage;

1.2. Customer has paid but GoPage does not perform the delivery of the Services as committed in the policies and regulations stated on Website GoPage.

Note: GoPage shall be exempted from refund/return obligation if it is in the cases of limitation of legal liability as shown in the Terms of Service on Website GoPage.

2. Conditions for refund/return: 

2.1. Customer must notify immediately or no later than 24 (twenty-four) hours from the discovery of the problem;

2.2. Customer makes notice to GoPage about the issue via the GoPage hotline or email displayed on Website GoPage;

2.3. Customer coordinates to provide necessary information for GoPage to identify fault and make refund/return.

3. Term of refund/return: Not later than 24 (twenty-four) hours since the Customer\'s refund/return cases are determined.

4. Method of refund/return: Depending on the specific request of Customer: refund or return the Service, GoPage shall follow Customer’s request.

4.1. In case of a refund, GoPage shall transfer money to Customer according to the account that Customer has paid for GoPage.

4.2. In case of return of the Service, GoPage shall reissue the Service package according to the Customer’s registered account.

5. Cost of refund/return: Shall be paid entirely by GoPage if that is GoPage’s fault. 

Website GoPage commits to ensuring the strict implementation of the necessary security measures for all payments performed on Website GoPage.

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